Thread Studio Returns Policy | Hassle-Free Returns
1. Easy Returns Process
At Thread Studio, we want you to be completely satisfied with your purchase. If your item is faulty, not as described, or doesn’t function as expected, you can return it within 14 days of delivery for a full refund.
2. Non-Returnable Items
Please note, we cannot accept returns for the following unless they are faulty or supplied incorrectly:
- Customised items, such as goods that have been embroidered or printed.
- Items assembled to your specifications.
- Special order items that are not part of our standard product range.
How to Initiate a Return
- Contact Customer Services:
- Phone: 02380 454513
- Email: sales@threadstudio.co.uk
- Have your order number ready for quick assistance.
- Once your return is approved, a full refund will be issued using your original payment method within 5 working days of receiving the returned items.
Key Return Guidelines
14-Day Return Window: If you don't request a return within 14 days of delivery, we will consider the goods as accepted, and a return will no longer be possible.
Sizing Information: Ensure you carefully check product sizing before placing your order. As we stock garments from different manufacturers, sizing can vary significantly. Each product page includes specific size guides to help you make the right choice.
Exclusions & Responsibilities
- We are not responsible for errors in spelling, punctuation, or grammar made by the customer in signed-off artwork.
- Poor quality or low-resolution images uploaded by the customer may result in sub-par printing results.
- Any design errors introduced during the customer's design process or user-selected options like product type or size will not be refunded.
Faulty Goods or Errors
In the rare event of receiving faulty garments or an error in your order, please notify us within 3 days of receipt. The item must not have been worn or washed. Once received, we will either correct the error, offer a replacement, or provide a refund.
Refunds & Exchanges
- We do not offer refunds or exchanges on non-faulty goods, as personalised items have no resale value. Therefore, it is essential to verify garment sizes using the provided size guides before confirming your order.
- Non-personalised items can be returned within 14 days for a full refund, provided they are unworn, with original tags and packaging intact.
By keeping these points in mind, you can enjoy a smooth and hassle-free return process.