Custom and Decorated Garments – Delivery and Collection Information
Delivery Options for Custom Garments
Standard Delivery:
- Custom garments delivered within 10–14 working days
- Delivery cost: £8.95
Click and Collect:
- FREE collection within 10 working days
- No delivery fee
Plain Garments (No Custom Logos) – Delivery and Collection Information
Standard Delivery:
- Plain garments (without customisation) delivered in approximately 5 working days
- Delivery cost: £8.95
Click and Collect:
- FREE collection within 4 working days
- No delivery fee
Click and Collect Service for Garments
Once your order is ready for collection, you will receive an email notification.
Collection Times:
- Monday – Friday, between 9:00 am – 4:30 pm
Collection Point:
- Address: Neptune House, Merlin Quay, Hazel Road, Southampton, SO19 7GB
- Convenient location for Southampton-based customers
Special Delivery Requests for Standard Delivery Customers
If you require special delivery options, such as Saturday delivery or specific time delivery (e.g., pre-12pm), please include this in the "notes" section when placing your order. Our team will contact you to confirm any additional charges.
Delivery to Northern Ireland, Ireland, Scottish Highlands, and the Islands
We offer delivery to Northern Ireland, Ireland, the Scottish Highlands, the Channel Islands, and the Isle of Man. For shipping costs and delivery times to these regions, please contact our sales team:
- Phone: 02380 454513
- Email:sales@threadstudio.co.uk
- Office Hours: Monday – Friday, 9:00 am – 4:30 pm
Important Information Regarding Delays
Due to potential disruptions in the supply chain, your order may take longer than expected. If any items are out of stock, we will place them on backorder and notify you via email with an estimated delivery date.
Please note: Our delivery partners do not include Evri or Yodel.