How do I place an order?
Start by requesting a quote here, email sales@threadstudio.co.uk, or call us on 02380 454513.
How long will my order take?
Production typically takes 2 weeks once the quote is confirmed, depending on stock availability. Faster turnarounds can be arranged on request.
Will I receive a logo proof?
Yes, all orders (except repeats) will receive a PDF visual for logo placement. Embroidery orders also get a photo of the sampled logo for approval.
Can you match Pantone colours?
We aim to match Pantone colours closely for embroidery and printing. For vinyl, a limited colour palette applies.
Do your prices include VAT?
All prices are exclusive of VAT. Your quote will show branding costs and VAT.
How can I pay?
We accept all major cards, bank transfers, and online payments through a secure link.
What is the minimum order?
Our minimum order is 10 items, which can be mixed across garments and sizes.
Can I get a sample to check sizing?
Yes, samples are available for sizing. Be sure to return them in perfect condition, or payment may be required.
Can I supply my own clothing?
Yes, we brand customer-supplied garments. Pricing depends on the garment and branding required.
Can I order multiple styles of garments?
Absolutely! We offer a wide range of garments that can be mixed and matched for branding.
Can you use my existing embroidery file?
Yes, as long as it’s in EMB or DST format. Sending a photo helps with colour matching.
What format should my logo be in?
Vector formats (.ai, .eps, .pdf) are preferred. We also accept high-resolution JPEGs for printing.
How do I know which size to order?
Check the size guide for each product. Sizes are ‘to fit’ measurements.
Can I order garments with no printing or embroidery?
Yes, unbranded clothing is available and usually delivered in 3-4 days, depending on stock.
Do you offer other items than those on the website?
Yes, if you don’t see what you need, let us know and we’ll try to source it for you.
What does delivery cost?
Standard delivery is £9.95 per box. Large orders and samples are quoted based on size and weight.
How should I care for my branded garment?
Wash inside out at 40°C or lower, avoid tumble drying, and never iron directly onto printed designs.
Do you create bespoke designs?
Yes, we offer bespoke embroidery and design services. Call us to discuss your specific needs.
Can I see examples of your work?
Follow us on Instagram or Facebook, or visit our gallery. Share your team photos with us using #ThreadStudioUK!