FAQ's

We Love what we do……

How to Order

Ordering is easy. Contact us via email, phone or use or get a quote form by clicking here

How long will my order take?

Once your quote and visual are confirmed along with completed  payment. Production usually takes about 2 weeks depending on stock availability . Faster turnarounds are available, please ask.

New Digitized embroidery logos take approx 2-4 days to set up and sample prior to production.

Do you send a proof of the logo?

All orders (except for repeats) will have pdf visual emailed with the order showing the logo and the placement on the garment. This is for approx placement and guide lines only. Due to the nature of the branding, the clothing will often dictate where the logos can go, especially on jackets where seams and pockets get in the way. For the basic kit such as polo shirts and sweatshirt this is not a problem. Over the years this method of proofing has helped orders run smoothly as customers can see the outcome.

All new embroidery files are sampled onto fabric and a photo is sent via email for confirmation, we are happy to make any adjustments, just let us know.

Screen Printing & Vinyl cut branding is all proofed via a visual. Due to the cost involved in producing screen, it is not viable to create the screen and print a sample. Sizes of logos will all be confirmed on the visual along with colour references.

Can you match Pantone colours?

We can match as close as possible in both Embroidery threads and printing Inks.

With cut vinyl’s we are limited to set colour pallet. Please ask and we can email a colour swatch

Do prices include VAT?

All prices are ex VAT and branding cost will be extras to the prices on the site. Your quote will show the VAT and total amount.

How do I pay?

We take all major cards both at the Studio and over the phone using a secure online Virtual terminal. We also have the option to pay using a link in our quotes. You can also pay via a direct bank transfer which is what we prefer. It helps keep the costs down. We also take cash too, but no cheques please.

Do you have a minimum order?

TTS have a min order charge of £35. Please remember that even the smallest of orders takes time to process.

This amount usually cover 2/3 branded T-shirts/ Polo Shirt or 5/6 items if garments are supplied for a chest logo to be added. Carriage is charge extra depending on the value of the order.

Can I get a sample to try for size?

What if my garment doesn't fit?​

Each product in the catalogue comes with a sizes guide, the sizes are usually in inches and relate to S,M,L,XL etc…

Please check carefully that you order correct as The Thread Studio does not accept liability for the goods that do not fit and cannot be returned once they have been personalised. Please ask if you are unsure. 

All samples are sent out with an invoice, if not returned in perfect condition with all packing materials, then we will issue the invoice.

Can I supply my own clothing?

TTS do brand customer supplied clothing – please ask for a quote as this is very dependent on what the garments are and the branding needed. They are often charges at a higher rate due to the risk taken on by TTS.

Can I order more that one syle of garment?

We have a massive range of garments and promotional items that we source. All of which can be branded to promote you, your business or event. So if you want to mix and match items, just let us know and we can quote the best process to use for branding

I already have an embroidery file, can you use it?

Yes, as long as it is an EMB or DST format, it is often best to email over a photo of it on a garment. This helps match up the colours. If you cannot supply the thread references and or the running sheet for the machine file. We will always run out a sample and email it to you before production. We use Madeira Embroidery thread for our logos, which is the best on the market.

What format do you need my logo?

We accept artwork in the following format:

Vector ( .ai, .eps, .pdf ) this is the preferred format . Please see referance in Screen Printing page or go to our Artwork guidelines page

Jpeg (.jpg) min resolution is 300dpi or higher for transfer printing

Website artwork is too low resolution to work with. Or you can send printed artwork such as a letterhead or business card  which we can scan or send it on CD. If art working is needed for your logo to be vectorised or you need a new logo designed, we can offer this service at an extra charge.

To produce designs for Vinyl and Screen printing, the artwork will need to be vectored and not any other format.

How do I know what size to order?

Once you have chosen your items, please check the sizes you need. Each item has a description and size information.

The inches chest sizes are ‘to fit’ so if you were to measure around your chest as a 40” you need to order the size that relates to it, this is not the actual garment measurement.

If you are unsure, it’s best to ask or order a sample for sizing.

Can I order blank un-decorated garments?

TTS has a web-shop that allows you to order blank un-decorated clothing online. This will take approx 3-4 days to arrive as long as stock is available. You will be notified of any shortages and a expected delivery date for new stock. You can take a look using this link

Do you sell other items?

The catalogue page covers a large selection of the leisure wear that we can supply. If you do not see what you are looking for, please ask as there is always a way to source what you are looking for.

Remember we can supply branded names such as Henry Lloyd, Musto, Gill, Slam too, just ask.

What does delivery cost?

Standard delivery is £8.95 per box.

Larger orders will be quoted at time of order.

Small orders such as samples are usually sent via Royal Mail.

Our couriers as UKMail, UPS and TNT which are all trackable

How should I wash my garment?

To help keep your garments in top condition always was at 40 degrees or below. We don’t advise washing a high temperatures. Always wash inside out. The garment care label is for the garment only. Our branding guidelines sometimes differ. Never iron onto a print from the front. Always iron inside out. Don’t tumble dry your items, this can effect the print. Embroidery can be iron on the front.

Do you do Bespoke and One offs

We are happy to work with you to created bespoke designs for your needs, be it and embroidered panel for a dress or that extra special gift.

Please give us a call and we call and chat over what you require.

Can I see work you have done before?

The best way to keep up with what we do, is to follow or like us on Instagram or Facebook. We post regularly what we getup to day to day. Otherwise, check out our Gallery using this link. If you have team photos of the kit we have done, please post them on facebook. Or send them to us and we will add them to the Gallery for a shout out.

Tel 02380 454513

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